Note. This is a translation for information purposes. In case of discrepancy, the Spanish version prevails.
This policy explains what personal data we process, for what purposes and what your rights are, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and Ley Orgánica 3/2018 (LOPDGDD, the Spanish Data Protection and Digital Rights Act).
Data controller
- Owner: Instituto Internacional de Español (International Institute of Spanish)
- Address: Calle Gran Vía 40, planta 6, oficina 1, 28013 Madrid (Spain)
- Email: info@spanishmadrid.es
- Phone: +34 910 07 26 01
What data we process
- The data you provide in our forms: name, email address, telephone number and, if you include them, your company or institution and the content of your message.
- The data needed to provide the contracted service: level of Spanish, timetable, attendance and billing details.
What we use it for
- To respond to your request for information and organise the level test.
- To manage the contract and the delivery of the programme: schedule, lessons, progress reports and invoicing.
- To send you communications related to your programme.
We do not carry out automated decision-making or profiling with your data.
Legal basis
- Your consent, when you submit a form.
- The performance of the training contract, when you sign up for a programme.
- Compliance with legal obligations, for example tax obligations.
How long we keep it
Contact data: for as long as necessary to deal with your request and, at most, one year if no contract is entered into. Client data: for the duration of the relationship and, thereafter, for the periods required by law (for example, six years for accounting records).
Who we share it with
We do not disclose data to third parties unless required to do so by law. Some providers process data on behalf of the Institute with the safeguards required by the GDPR: the web hosting provider and the email provider (IONOS) and, if enabled, the anti-spam service for the forms (Google reCAPTCHA).
Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to info@spanishmadrid.es, stating the right you are exercising and providing proof of your identity.
If you consider that we have not properly dealt with your request, you may lodge a complaint with the Agencia Española de Protección de Datos (AEPD, the Spanish Data Protection Agency).